Complaint and written objection resolution procedure

Based on article 6 section 3 of the “Act on Providing Services in Tourism” („Narodne novine“, no. 130/17) the customer has the right to file a written complaint at the business office of the More Yacht Club d.o.o.

Notice on how to submit a written consumer complaint

Temeljem članka 6. stavak 3. „Zakona o pružanju usluga u turizmu“ („Narodne novine“, br. 130/17, 25/19, 98/19, 42/20 I 70/21) korisnik usluge ima pravo podnijeti pisani prigovor u poslovnici More Yacht Cluba d.o.o., te putem


Na pisani prigovor potrošača ćemo odgovoriti pisanim putem najkasnije u roku od 15 dana od dana primitka prigovora, stoga Vas molimo da nam dostavite svoju kontakt adresu za dostavu odgovora.